We finally have our services back online. a full announcement will be made by the end of the week discussing the entire situation. It might show we are down but we are infact up.

We found a temprary solution till we get messaged by out new provider we reached out.

We got ditched last minute by out new providor and they are not responding to us.

The CEO, Alex, made an announcement. All services will return to normaly by tomorrow! Also, Panel and FI-HLK-01 are up and running but are not covered by a protected IP, they are very unstable!

We managed to recover access for us. This means that we have a way to connect to the server.

Day 3, we have been contacted by 3 providors, and we will be picking one after they reply to us again.

It’s now the second day without any responses. It’s likely due to the weekend, as most providers may not be available.

It’s been a day since we contacted the seven DDoS protection providers, and we haven’t received any responses yet. We’re still waiting for their replies.

We’ve reached out to more than seven DDoS protection providers and are currently awaiting their responses.

Datapack / CDN77 turned off all BGP sessions for NeoProtect and the decision was final. As a result, NeoProtect is discountinuing their RemoteShield (DDoS Protection) service and for that reason all our services are currently down. We are trying out best to migrate our network infrastructure to a new providers!

Neo Protect has posted an ETA, heres the information you need: "The ETR given by them at this time is "tomorrow", we are trying to get this reconsidered but we do not estimate for reconsideration to happen in our favor."

Issue has been identified and we are currently waiting for our ddos protection partner Neo Protect to fix the issue.
More information can be found here: https://status.neoprotect.net/